Booking Conditions

(applicable to the rental of Holiday Villas in Southern France)

These Additional Terms & Conditions apply to bookings made via VillaSud BV, acting
solely as intermediary between the Tenant and the Landlord of a Holiday Villa in
Southern France.

They supplement § 3 of the ANVR-Booking Terms relating to Single Travel Services
(“ANVR Terms”). In case of discrepancy, the ANVR Terms prevail.

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Article 1 – Definitions

1.1 Tenant (ANVR: Traveller): the natural or legal person who instructs VillaSud to act as intermediary in renting a Holiday Villa.
1.2 Accompanying traveller(s): the person(s) who, as a result of the agreement between Tenant and Landlord, reside in the Holiday Villa and therefore accept these Terms & Conditions.
1.3 VillaSud (ANVR: Travel Agent): VillaSud BV, acting as adviser, information provider and intermediary in the conclusion of a Rental Agreement between Tenant and Landlord. VillaSud is not a party to the Rental Agreement.
1.4 Landlord (ANVR: Service Provider): the property owner and/or its representative who concludes a Rental Agreement with the Tenant and is responsible for its execution.
1.5 Property Manager: the person or organisation appointed by the Landlord to manage check-in, key hand-over, property management and check-out on the Landlord’s behalf.
1.6 Third Party (or Parties): any person or entity other than VillaSud, the Landlord, the Property Manager, or the Tenant.
1.7 Booking Request (ANVR: Order): the request by the Tenant to VillaSud to reserve a specific Holiday Villa for a certain period, thereby creating a payment obligation once confirmed (§ 3 ANVR art. 2.6).
1.8 Rental Agreement: the rental contract between Landlord and Tenant regarding the Holiday Villa.
1.9 Holiday Villa (ANVR: Accommodation): the rented villa, including its grounds, facilities (such as swimming pool) and inventory, as described on the VillaSud Website. Certain areas may be closed to the Tenant.
1.10 Booking Confirmation (ANVR: Order Confirmation): the written confirmation issued by VillaSud on behalf of the Landlord; this confirmation also serves as the Tenant’s invoice.
1.11 All-in Price: the total price payable by the Tenant for the rental of the Holiday Villa, excluding any optional extras selected by the Tenant, the security deposit, and tourist tax. The All-in Price includes, in any case, the rent, made-up beds upon arrival, final cleaning, and service fees (ANVR: booking/agency fees), unless the Booking Confirmation explicitly states that certain costs must be paid (in whole or in part) on-site to the Property Manager.
1.12 Website: VillaSud’s online platforms: www.villasud.nl, www.villasud.de and www.villasud.com.
1.13 ANVR Terms: § 3 of the ANVR-Booking Terms relating to Single Travel Services,
which these Additional Terms & Conditions supplement. In case of conflict, the ANVR Terms prevail.
1.14 Terminology: In VillaSud’s communication with Tenants and Landlords, the term “reservation” may be used. For the purposes of these Terms & Conditions, this term has the same meaning as “booking” as defined in § 3 of the ANVR-Booking Terms relating to Single Travel Services.

Article 2 – Applicability and Hierarchy

2.1 These Additional Terms & Conditions apply to every Booking Request made via VillaSud and to every Rental Agreement concluded through VillaSud’s mediation.
2.2 They also include the general rental rules used by Landlords for Holiday Villas listed on the VillaSud Website.
2.3 The Tenant must comply with the Landlord’s house rules as set out in Article 15 (House Rules and Use) and ensure that all accompanying travellers and guests do the same.
2.4 By submitting a Booking Request, the Tenant agrees to both the ANVR-Booking Terms relating to Single Travel Services (§ 3) and these Additional Terms & Conditions.
2.5 Dutch law applies to the legal relationship between Tenant and Landlord, unless mandatory law of the Tenant’s country of residence provides otherwise (see Article 20).

Article 3 – General

3.1 The information on the VillaSud Website has been compiled with care. Minor variations in layout, furnishing or estimated distances do not entitle the Tenant to any compensation, provided no essential features are affected.
3.2 To perform the Rental Agreement, personal data of the Tenant and accompanying travellers are shared with the Landlord and Property Manager. For details see VillaSud’s Privacy Statement on the Website.
3.3 All prices on the Website are in euros and include VAT. If the Tenant pays in GBP or USD, exchange-rate differences are at the Tenant’s expense (§ 3 ANVR art. 2.6). Any adjustments caused by currency fluctuations will be settled afterwards through the Tenant’s security deposit by VillaSud.

Article 4 – Booking Request

4.1 By submitting a Booking Request, the Tenant authorises VillaSud to act as intermediary for a single travel service (rental of a Holiday Villa).
4.2 The online booking process clearly indicates, before submission, that the Rental Agreement is concluded with the Landlord (and not with VillaSud) and that, by submitting the request, the Tenant enters into a payment obligation (§ 3 ANVR art. 2.6).
4.3 VillaSud, acting on behalf of the Landlord, reserves the right to refuse a Booking Request or to impose additional conditions, even if the Villa appears available on the Website.

Article 5 – Booking Confirmation

5.1 The Tenant will normally receive a Booking Confirmation within 24 hours of submitting the Booking Request. This confirmation establishes the Rental Agreement between Tenant and Landlord (§ 3 ANVR art. 2.3).
5.2 The Tenant must check the confirmation immediately. Obvious errors may be corrected free of charge within two business days of receipt; thereafter, the confirmation serves as proof of the existence and content of the Rental Agreement (§ 3 ANVR arts.2.3–2.5).

Article 6 – Formation of the Rental Agreement

6.1 VillaSud informs, advises and acts as an intermediary; the Rental Agreement is concluded directly between the Tenant and the Landlord (§ 3 ANVR art. 1).
6.2 The Rental Agreement is concluded once VillaSud has received the Tenant’s Booking Request and has issued a written Booking Confirmation on behalf of the Landlord (§ 3 ANVR arts. 2–3).

Article 7 – Payment, Price and Optional Extras

7.1 The Landlord authorises VillaSud to issue invoices and collect payments on the Landlord’s behalf. The Booking Confirmation also serves as the Tenant’s invoice.
7.2 Rental prices are quoted per week unless stated otherwise.
7.3 Each booking lists an All-in Price on the Website and in the Booking Confirmation.This is the total price payable by the Tenant for the rental of the Holiday Villa, excluding any optional extras selected by the Tenant, the security deposit, and tourist tax. The Allin Price includes, in any case, the rent, made-up beds upon arrival, final cleaning, and service fees (ANVR: booking/agency fees), unless the Booking Confirmation explicitly states that certain costs must be paid (in whole or in part) on-site to the Property Manager.
7.4 Optional extras (such as pool heating, interim cleaning, linen changes, airconditioning, baby bed, high chair or pet) may be booked for an additional charge, subject to availability.
7.5 Tourist tax is shown separately on the Booking Confirmation and represents a careful estimate of the amount payable by the Tenant. VillaSud collects this tax as intermediary for the Landlord and remits it to the relevant municipality. Adjustments due to rate changes by the municipality or modifications to the size of the travel party or length of stay will be settled afterwards through the Tenant’s security deposit.
7.6 Down payment: 35 % of the total invoice amount, payable within 3 days after confirmation, unless otherwise agreed.
7.7 Final payment: due no later than 8 weeks prior to arrival.
7.8 For bookings made within 8 weeks prior to arrival, the full amount is payable immediately, by the date stated in the Booking Confirmation.
7.9 If payment is not received by the due date, the Rental Agreement may be cancelled; the cancellation conditions in Article 9 apply.
7.10 Access to the Holiday Villa is granted only after full payment has been received through the approved payment methods. Cash, credit-card and PayPal payments arenot accepted.
7.11 Payments are made in euros, unless the Tenant explicitly requests to pay in GBP or USD. Such transfers are processed via VillaSud’s WISE account and are subject to additional administrative costs per booking. Any exchange-rate differences are at the Tenant’s expense and will be settled via the same bank account used for the payment.
7.12 Following the receipt of payment, the Tenant will receive the travel documents approximately two weeks prior to arrival. These include address of the holiday villa, contact details of the Property Manager and other practical information.

Article 8 – Identification and Compliance (Wwft)

8.1 Under the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft) and VillaSud’s internal compliance policy, the following verification checks may apply:
a. For every business booking request, where the Tenant acts on behalf of or for a company or legal entity, VillaSud will always perform a UBO check (Ultimate Beneficial Owner) to identify the ultimate beneficiary.
b. For any booking with a rental value of € 10 000 or higher, VillaSud is also required to carry out an ID check, PEP check (Politically Exposed Person) and Sanctions check.
8.2 These verification checks must be completed prior to booking confirmation.
8.3 Where a UBO check is required, VillaSud may charge an administrative fee per booking to cover the additional compliance costs.

Article 9 – Cancellation and Change by the Tenant

9.1 In the event of cancellation eight weeks or more prior to the start of the rental period, the Tenant owes 35 % of the total invoice amount, excluding optional extras, deposit and tourist tax.
9.2 In the event of cancellation within eight weeks prior to the start of the rental period, or if the stay is terminated early, the Tenant owes 100 % of the total invoice amount, excluding optional extras, deposit and tourist tax.
9.3 If the Tenant wishes to change the rental period or any other essential element of the booking, prior consent of the Landlord is required. If consent is not granted and the Tenant cancels instead, Articles 9.1 and 9.2 apply.
9.4 Changing to a different Holiday Villa counts as a cancellation of the original booking and as a new Booking Request. The cancellation conditions in Articles 9.1 and 9.2 apply to the original booking. VillaSud will waive its original service fee to prevent double charges.
9.5 A cancellation or change applies to all accompanying travellers.
9.6 If a cancellation or change is submitted on a Saturday, Sunday or Dutch public holiday, it is deemed to have been received on the next Dutch business day.
9.7 Requests for cancellation or change must be submitted in writing to VillaSud, which will handle the request on behalf of the Landlord.
9.8 The Tenant may not sublet or otherwise make the Holiday Villa available to third parties.

Article 10 – Insurance

10.1 VillaSud advises all Tenants and accompanying travellers to take out a cancellation insurance. This can, upon request, be arranged through VillaSud with Ik kies zelf – ASR.This is only possible for tenants residing in the Netherlands, Belgium, or Germany. Unfortunately, VillaSud cannot offer a cancellation insurance policy for residents of
Austria or Switzerland.
10.2 If insured, the Tenant and/or accompanying travellers may claim the cancellation costs mentioned in Article 9 from their insurer, subject to the policy conditions.
10.3 If the Tenant arranges cancellation insurance via VillaSud, the Booking Confirmation serves as proof of insurance.
10.4 The insured amount equals the All-in Price excluding optional extras, deposit and tourist tax. The premium is stated on the invoice and includes insurance tax and policy fees. It is always immediately due upon payment of the deposit.
10.5 The Tenant must hold a valid third-party liability insurance covering damage to third parties during the stay in the Holiday Villa.

Article 11 – Liability of Tenant and Landlord

11.1 During the stay, the Tenant has a general duty of care for the Holiday Villa and must act as a good tenant.
11.2 The Tenant is liable to the Landlord for all damage or loss occurring during the rental period as a result of the Tenant’s acts or omissions, or those of accompanying travellers, guests, pets or third parties staying in or using the Holiday Villa at the Tenant’s invitation.
11.3 Parasols and wind screens must always be folded or secured in case of wind, during the Tenant’s absence or upon departure to prevent damage. Damage resulting from failure to do so is at the Tenant’s expense and may be deducted from the security deposit.
11.4 If the Landlord charges for damage(s), the Tenant must first compensate the Landlord. The Tenant may then claim reimbursement from his own third-party liability insurer. Damage not (fully) covered remains at the Tenant’s expense.
11.5 Loss or theft must be claimed by the Tenant under his own travel insurance.
11.6 The Landlord is liable only for direct financial damage suffered by the Tenant as a direct consequence of a proven attributable failure in performing the Rental Agreement.
11.7 The Landlord is not liable for damage insofar as the Tenant or accompanying travellers can recover this from an insurance policy, such as travel, cancellation or thirdparty liability insurance.
11.8 The Landlord is not liable for business losses or inconvenience caused by malfunctioning or absence of internet or Wi-Fi, except in cases of deliberate intent or gross negligence.
11.9 Pool heating is considered a comfort facility, not an essential feature of the Rental Agreement. Water temperature depends on weather, technical systems and energy settings; the Landlord cannot guarantee a specific temperature. The (temporary) unavailability of the swimming pool resulting from low water temperature or technicalmalfunction cannot be directly attributed to the Landlord.
11.10 The total liability of the Landlord for any direct or indirect damage suffered by the Tenant and/or fellow travellers as a result of the stay in the Holiday Villa is limited to a maximum of three times the invoiced All-in Price, excluding optional extras, tourist tax, and security deposit, unless the damage is the result of deliberate intent or gross
negligence on the part of the Landlord.
11.11 Early departure without prior written consent does not entitle the Tenant to any refund or compensation.
11.12 All rights, exclusions, and limitations of liability set out in this article in favour of the Landlord shall be considered a third-party clause within the meaning of Article 6:253 of the Dutch Civil Code and are unconditionally accepted by the Tenant upon conclusion of the Rental Agreement.
11.13 If damage caused by or on behalf of the Tenant exceeds the security deposit and is not (fully) covered by the Tenant’s insurance, the Tenant remains liable for the balance. The Landlord, or VillaSud on the Landlord’s behalf, may recover this amount from the Tenant and settle or collect it via the Tenant’s payment method.

Article 12 – Liability of VillaSud

12.1 VillaSud acts solely as intermediary between Tenant and Landlord. The Rental Agreement is concluded directly between them; VillaSud is not a party to the Rental Agreement and accepts no liability for its execution or compliance.
12.2 VillaSud is liable only for direct damage that is the immediate result of a proven failure in performing its intermediation services. Liability is in all cases limited to the intermediation fee received by VillaSud for the relevant booking.
12.3 VillaSud is not liable for:
a. incorrect or incomplete information provided by Tenant or Landlord;
b. damage resulting from force majeure as defined in Article 18;
c. indirect or consequential loss, loss of profit, loss of savings or damage arising from travel or accommodation delays;
d. failures of systems or communications beyond VillaSud’s control.
12.4 The above limitations do not apply in cases of intent or deliberate recklessness by VillaSud or its senior management.

Article 13 – Security Deposit

13.1 All Landlords require a security deposit from the Tenant as security against possible damage or additional costs such as extra cleaning, breakage or over-occupancy. The deposit amount is stated in the Booking Confirmation.
13.2 The security deposit is collected by VillaSud on behalf of the Landlord through the invoice issued to the Tenant. VillaSud holds the deposit solely as an intermediary and has no authority over its use or over any deductions that may be applied. VillaSud shall make the deposit available to the Landlord upon first request and may only refund it to
the Tenant with the Landlord’s consent.
13.3 Upon the Landlord’s consent, VillaSud will refund the deposit to the Tenant no later than within 14 days. If no consent is given and no report of damage or deductions has been made within 14 days, VillaSud may, at its own discretion, refund the deposit to the Tenant.
13.4 The Tenant must conduct a check out with the Landlord or Property Manager so that the condition of the Holiday Villa can be established. If a joint check-out is not possible, the Tenant must notify the Landlord or Property Manager in advance and confirm by telephone on the day of departure that the hand-over has been approved. This verification takes place directly between Tenant and Landlord or Property Manager; VillaSud is not involved. If no (physical or telephone) check-out occurs, the Tenant cannot dispute any deductions from the deposit.
13.5 If the Landlord does not grant VillaSud permission for (full) refund of the security deposit, VillaSud will inform the Tenant of this on behalf of the Landlord, either in writing or by email. For the substantive handling of any damage settlements, the Tenant must contact the Landlord or Property Manager directly. If desired, VillaSud can, upon
request, act as an intermediary between the Tenant and the Landlord.

Article 14 – Arrival and Departure

14.1 The Property Manager acts on behalf of the Landlord and manages arrival (or keysafe check-in), key hand-over, management and check-out, maintenance, as well as the coordination of the cleaning team.
14.2 Standard arrival: between 16:00 and 19:00 hrs; departure: before 10:00 hrs. Some villas allow arrival from17:00 hrs, as indicated in the travel documents.
14.3 Arriving earlier than the stated check-in time is not possible unless the Tenant has made a specific arrangement with the Landlord or Property Manager. In many cases, luggage may be left at the Holiday Villa by prior agreement.
14.4 The Tenant must call the Landlord or Property Manager at least two hours prior to arrival to confirm the expected arrival time. The contact details of the Landlord or Property Manager are included in the travel documents, which are provided to the Tenant approximately two weeks prior to arrival.
14.5 Arrival after 19:00 hrs is possible only with prior approval and may incur an additional fee.

Article 15 – House Rules and Use

15.1 The Landlord may apply house rules to ensure a pleasant, safe and comfortable stay. The Tenant and accompanying travellers must respect and comply with these rules. A copy is usually available in the Holiday Villa or provided upon arrival.
15.2 Smoking is prohibited inside the Holiday Villa; ashtrays, if present, are for outdoor use only.
15.3 Final cleaning is included, assuming the Tenant leaves the villa tidy and broomclean, empties bins and disposes of bottles, and cleans barbecue, dishwasher and refrigerator.
15.4 Pets are allowed only with the Landlord’s prior written consent as stated in the Booking Confirmation. If no consent has been granted, a penalty of € 150 per pet per day will apply. Pets are not allowed in bedrooms or swimming pools, and waste in the garden must be removed by the Tenant.
15.5 If the Holiday Villa is not left in reasonable condition, the Landlord or Property Manager may deduct extra cleaning costs from the security deposit.

Article 16 – Travel Party

16.1 When submitting the Booking Request, the Tenant must provide the full composition of the travel party. This group forms the basis of the booking and is approved by the Landlord.
16.2 Any changes to the travel party must be communicated to VillaSud by email no later than seven (7) days prior to the start of the stay, so that VillaSud can inform the Landlord and Property Manager in time.
16.3 If a change results in the number of persons exceeding the maximum capacity of the Holiday Villa as stated on the Website, the Landlord has the right to refuse the change.
16.4 If it is subsequently established that more persons are staying in the Holiday Villa than permitted, the Tenant is liable for damages. Such damages are determined as an immediately payable penalty of €500 per person per day for each person exceeding the permitted number. This does not affect the Landlord’s right to additionally claim termination of the Rental Agreement, performance, or further compensation for damages.

Article 17 – Swimming Pools

17.1 Swimming pools are generally available from around mid-May to the end of September. Outside this period, the pool may be closed or unavailable for use, without this entitling the Tenant to any claim for damages or compensation from the Landlord.
17.2 Children under the age of 14 may use the swimming pool only under constant supervision by an adult. The presence of safety features (such as a fence, alarm, or cover) never replaces parental supervision. Parents or guardians must ensure that young children and inexperienced swimmers use appropriate flotation or swimming aids. The Landlord is not liable for any accidents in or around the swimming pool unless caused by demonstrable lack of maintenance or gross negligence.
17.3 Upon arrival, the Tenant must check the functioning of the safety equipment and immediately report any defects to the Landlord or Property Manager. Accidents resulting from disabled or improperly used safety devices are entirely the Tenant’s responsibility.
17.4 The Tenant may not operate or alter the technical installation of the swimming pool (pumps, filters, heating) independently. Malfunctions or irregularities (such as cloudy water, pump failure, or heating issues) must be reported immediately to the Property Manager or Landlord.
17.5 If damage occurs to the pool, safety system, or technical installation due to negligence, improper use, or failure to report a defect in time, the resulting costs will be deducted from the Tenant’s security deposit by VillaSud on behalf of the Landlord.

Article 18 – Force Majeure

18.1 If the Landlord or the Tenant is wholly or partially unable to fulfil the obligations under the Rental Agreement due to force majeure, the affected party shall not be liable for any resulting damages.
18.2 Force majeure means any circumstance beyond the control of the parties that temporarily or permanently prevents performance, including but not limited to natural disasters, fire, flooding, war, pandemics, government measures, strikes, transport delays, or serious technical failures.
18.3 In the event of force majeure on the part of the Landlord, the Tenant is entitled to a refund of rent already paid for the period during which the Holiday Villa cannot be used. The Tenant shall not be entitled to any further compensation. The Landlord will make every effort to offer the Tenant, if possible, an equivalent alternative accommodation.
18.4 If the Tenant cannot fulfil the Rental Agreement due to force majeure, the Landlord will decide on a case-by-case basis whether (partial) refund of the rental amount is possible. VillaSud may handle such communication on behalf of the Landlord, without being a party to the Rental Agreement.

Article 19 – Termination of the Agreement

19.1 The Landlord is entitled to terminate the Rental Agreement with immediate effect, in writing or by email, and to demand the immediate vacation of the Holiday Villa if:
a. the Tenant seriously neglects their duty of care for the Holiday Villa;
b. the Tenant accommodates more or other persons and/or animals in the Holiday Villa than permitted under the Rental Agreement;
c. the Tenant causes damage to the Holiday Villa;
d. the Tenant causes serious nuisance to neighbours or third parties; or
e. the Tenant otherwise commits a serious breach of their obligations as a responsible tenant.
19.2 In the cases mentioned in Article 19.1, the Tenant is not entitled to any (partial) refund of the rental amount and must fully compensate the Landlord for any damages incurred.
19.3 If the Landlord cannot make the Holiday Villa available due to sale, force majeure, or other circumstances beyond their control, the Landlord is entitled to terminate the Rental Agreement. In such case, the Tenant will receive a refund of the rental amount already paid, without being entitled to any further or additional compensation. The Landlord will make every effort to offer the Tenant, if possible, an equivalent alternative for the same or another period.
19.4 The Landlord may be represented by VillaSud in the exercise of the rights and obligations set out in this Article, in which case VillaSud will communicate with the Tenant on behalf of the Landlord. VillaSud is not a party to the Rental Agreement and accepts no liability for the decision to terminate or for the consequences thereof.

Article 20 – Complaints, Applicable Law and Disputes

Complaints about the Holiday Villa

20.1 Complaints regarding the Holiday Villa or the performance of the Rental Agreement must always be reported by the Tenant within 24 hours of occurrence to the Property Manager or the Landlord, so that they have the opportunity to resolve the issue during the stay. The Property Manager represents the Landlord and is the first point of contact during the stay for defects or other matters.
20.2 If a complaint cannot be resolved locally, the Tenant may submit it in writing to VillaSud no later than two weeks after the end of the stay. VillaSud is not a party to the Rental Agreement but can, if desired, mediate between the Tenant and the Landlord in an effort to reach a solution. Such mediation does not create any liability for VillaSud for
compensation of damages.

Complaints about VillaSud
20.3 Complaints or claims for damages relating to VillaSud’s mediation or services must likewise be submitted in writing to VillaSud no later than two weeks after the end of the stay.

Further Procedure and Dispute Resolution
20.4 If a complaint is not resolved to the satisfaction of the Tenant or the Landlord, either party may submit the dispute to the Dutch Travel Disputes Committee (www.degeschillencommissie.nl) within twelve (12) months after the original complaint, in accordance with the ANVR Booking Terms relating to Single Travel Services (§3).
20.5 Complaints not submitted in time will lapse, unless the Tenant cannot reasonably be held responsible for the delay. If the complaint proves unfounded, the Landlord may recover reasonable costs or withhold (part of) the security deposit.

Applicable Law
20.6 The Rental Agreement between the Tenant and the Landlord, as well as these Supplemental Terms & Conditions, are governed exclusively by Dutch law. Any disputes shall be submitted exclusively to the competent court in the Netherlands, unless mandatory law in the Tenant’s country of residence provides otherwise.

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