Terms and Conditions
VillaSud is a top specialist of luxury villa rentals in the South of France. As we offer our services online, we want to ensure that you feel safe and confident about your villa reservation with us.
VillaSud is a Dutch company registered with the Dutch Chamber of Commerce (registration number 52931978). Our physical address is Prins Hendriklaan 34, 3701 CP Zeist, The Netherlands.
VillaSud is a member of several European travel authorities that provide financial protection to travelers. We are affiliated with ANVR (the Dutch Association of Travel Agents and Tour Operators), SGR (the Dutch Travel Refund Guarantee Fund), and Thuiswinkel Waarborg (the Dutch national e-commerce association, integrated into the EU-wide Ecommerce Europe association). Therefore, the terms on which you enter into a contract with VillaSud are determined by a set of terms and conditions provided by these organizations (see below). Please read them carefully. If there is anything you do not understand or want to know, please contact us before booking.
If you rent a villa with VillaSud, the following conditions apply.
- ANVR Booking Conditions for Individual Travel Services (§ 3). ANVR is the Dutch Association of Travel Agents and Tour Operators - the representative body of the Dutch travel industry, supporting responsible and sustainable tourism (equivalent to ABTA in the UK). More details on ANVR.
- Thuiswinkel Waarborg Terms and Conditions. Thuiswinkel Waarborg is the Dutch national e-commerce association ensuring safe and trustworthy digital purchases. It is supported by the Dutch Consumers' Association and integrated into an EU-wide network through the Ecommerce Europe association. More details on Thuiswinkel Waarborg.
- VillaSud Additional Terms and Conditions. These include specific rental conditions applied to the villas offered on our website. More details on the additional terms and conditions.
- SGR guarantee scheme. SGR (Stichting Garantiefonds Reisgelden, or the Travel Refund Guarantee Fund) is a Dutch non-profit organization that protects travellers. More on the SGR guarantee scheme. More details on SGR.
ANVR (Algemene Nederlandse Vereniging van Reisondernemingen) — Dutch Association of Travel Professionals
ANVR is the Dutch equivalent of ABTA in the UK — the largest Dutch travel association representing Dutch travel agents and tour operators.
VillaSud is affiliated with the ANVR as a travel agent (view our certificate of affiliation). This means that VillaSud meets ANVR's strict quality requirements for members. For example, we are required to work with professionally trained staff and to provide sufficient and objective information about our villas.
Your booking with VillaSud is covered by ANVR's Booking Conditions for individual travel services, § 3 (PDF in English), unless otherwise provided herein.
The certification by Thuiswinkel guarantees that the company meets strict requirements in terms of legislation and regulations, safety and financial stability. The quality label issued to certified companies (the Thuiswinkel Waarborg Keurmerk trustmark) is endorsed by the Dutch Consumers’ Association. As VillaSud is certified by Thuiswinkel Waarborg, you can be sure that your villa reservation with us is handled under all relevant Dutch laws and complies with the member's Code of Conduct (Dutch version).
Please note: per Article 8.3.a of the Dutch Thuiswinkel’s General Terms and Conditions, the services of VillaSud are exempt from the right of withdrawal stipulated in Article 6 of these Terms and Conditions.
In addition to the ANVR’s Booking Conditions and to the Thuiswinkel’s General Terms and Conditions, your reservation with VillaSud in subject to Additional Terms and Conditions specific to VillaSud (the latest version currently available in Dutch, pending translation). They include the rental conditions applied by the villa owners to the tenants.
SGR is a Dutch non-profit organization that provides additional financial insurance to travellers. Though it is a Dutch organization, it also protects travellers from the UK. Since 1 January 2017, its coverage has been extended to all contracts concluded by the affiliated companies under the SGR guarantee scheme (English version for information purposes | Dutch version), regardless of the consumer's place of residence.
VillaSud is affiliated with SGR ( view certificate ). When you book any of our holiday villas in the South of France, your reservation is protected by the SGR. This means that if there is any financial impediment concerning your paid booking with us, you will get back the costs that you prepaid. You can find more details in article 3.6 of the SGR guarantee scheme . In other words, you can book your villa holiday with us without any financial risks.