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On this page, you will find information that is relevant to your booking confirmation. It is important that you read this information carefully.

The following topics are explained on this page. If you click on one of the topics, the chosen subject will appear immediately.

1. Rental Agreement

An important notice from the fine print: VillaSud has acted on behalf of the owner of the villa to mediate between you as the tenant and the owner of the villa as the lessor. As a tenant, you enter into the rental agreement directly with the lessor. Therefore, the owner or lessor is responsible for the execution and quality of this rental agreement.

That being said, in practice, unless in exceptional cases, you do not have direct contact with the owner or lessor. VillaSud serves as your point of contact. You book through our website and you communicate with our service desk for all your inquiries. Strictly from a legal perspective, we act on behalf of the owner in the formation of the rental agreement with you.

2. Payment

The payment consists of an initial and a final payment.

On the booking confirmation, also an invoice, you will find the due date(s) for the payment(s).
The initial payment is 35% of the invoice amount and is to be paid within 3 working days after receiving the booking confirmation.
We kindly request the remaining amount, the final payment, to be settled 8 weeks prior to the start of your stay.
If you have made a booking within the 8-week period before the start of your stay, you will be required to pay the full amount at once.
Sometimes, linen and final cleaning costs need to be paid locally. In such cases, it will be mentioned accordingly on your bookingconfirmation.

For your convenience you have also received a payment link along with the booking confirmation. Unfortunately, it is not possible to pay by credit card or in cash een betaal link ontvangen samen met de reserveringsbevestiging. Het is helaas niet mogelijk om per credit card of in contanten te betalen.

3. Travel Documents

You will receive travel documents by email, 2 weeks before the start of your stay, after you have paid the full invoiced amount. These travel documents will include the villa's address, the name, and phone number of the caretaker, as well as practical information regarding your stay.

4. Arrival and departure

Each booking has an arrival and departure date, which is stated on your booking confirmation.

You are warmly welcome on the day of arrival between 16:00 and 19:00.
On the day of departure, we kindly ask you to vacate the property by 10:00.

We often receive requests for early arrival, but unfortunately, it is not possible. Each villa is thoroughly cleaned after the guests' stay to ensure it is in pristine condition upon your arrival. Cleaning takes time, and we appreciate your understanding.

All our villas are rented on a weekly basis with arrival days on Friday, Saturday, or Sunday. Sometimes, in the months of April, May, September, and October, it is possible to rent for a period other than a full week, such as 9 days. If you are interested in this option, please contact us.

5. Welcome

Upon your arrival, you will often be personally greeted by a property manager or caretaker. The caretaker is a representative of the owner and will help orient you in the villa and be happy to answer your questions. Please note that the caretaker does not work for VillaSud, although this is sometimes a common misconception.

We kindly request that you contact the caretaker approximately 2 hours before your arrival to ensure a smooth check-in process. You will receive the contact information of the caretaker along with your travel documents 2 weeks before the start of your stay.

It may happen that you are not personally greeted, but the villa's key is ready for you in a keybox. In such cases, the caretaker will always contact you to assist with your arrival

6. Questions on site

If you have any questions during your stay about the villa, we kindly ask you to first contact the caretaker. The caretaker knows the villa best and is there to answer your questions and resolve any issues.

Often, there is also an information folder in the property with local tips, such as recommended restaurants and practical information about the house.

If the caretaker cannot satisfactorily answer your question, you can always contact VillaSud. We will then get in touch with the caretaker or the owner to discuss the situation.

7. Pets

Pet-friendly policies vary among our property owners, and we offer three different options on our website:

Pets allowed. Your dog is very welcome.
No pets allowed. In this case, pets are strictly prohibited.
Pets on request. This means that whether or not your pet is welcome depends on the type of dog.

Even if pets are allowed, please ensure that your pet does not jump on the furniture or beds or enters the pool, or relieves itself on the grounds.

8. Terms & Conditions

The services provided by VillaSud are subject to the ANVR Booking Conditions for 'separate travel services' (§ 3). By accepting a booking confirmation, you agree to these terms and VillaSud's Additional Terms and Conditions. You can view the General Terms and Conditions on this webpage.

Furthermore:

VillaSud is affiliated with the Stichting Garantiefonds Reisgelden (SGR).
VillaSud is registered as a Travel Agent with the ANVR.
The guarantee scheme of the Calamiteitenfonds applies to this agreement

9. Water usage

Severe water shortages have been reported in Southern France, including the VAR department. Since March 25, 2023, the local authorities have decided to restrict the use and consumption of water in this region.

We kindly request your cooperation and understanding in working together with the villa owner to ensure responsible water usage. This request is not only in compliance with government regulations but also with consideration for the tenants after you and in solidarity with the local population.

10. Questions

If you have any questions after reading this page, please do not hesitate to contact us. We are here to assist you. You can reach us by phone at +44 33 0390 0471, or you can also email us at info@villasud.com.

We look forward to seeing you. Safe travels