Frequently Asked Questions

When you place a booking request online or with one of our villa advisors, your request will be submitted to the owner of the selected villa for approval. Once the owner confirms availability and accepts the booking, you will receive an official Booking Confirmation by email.

This email will also include your invoice, which specifies the payment due date(s) and provides detailed bank information for VillaSud.

You can choose between two payment methods:
– Bank transfer, using the bank details provided on your invoice, or
– Online payment via our payment platform Mollie, which supports the following methods: iDEAL, Bancontact, Belfius, EPS, and KBC.

Please note: Payment by credit card or PayPal is not possible.

All bookings are processed in EUR by default and include VAT.

If you prefer to pay in GBP or USD, you must indicate this explicitly during the booking process. In that case, your invoice will be issued in the selected currency.

We understand that planning a holiday is both an exciting investment and a meaningful commitment. That’s why VillaSud is fully transparent about who we are and how we work — so you can book with confidence.

You're always welcome to verify our credentials and read what other guests have shared about their experience with us.

To further ensure your peace of mind, VillaSud is affiliated with SGR (Stichting Garantiefonds Reisgelden) — a Dutch non-profit organization that protects travellers in case of financial insolvency of travel companies.
This means that if VillaSud were ever unable to fulfil its financial obligations, your payment is protected under SGR’s guarantee scheme.

Please note: SGR coverage applies only to the financial security of your booking. It does not cover cancellation, damage to the property, or loss of personal belongings.

For more information, visit www.sgr.nl.

Important:

We strongly recommend that you take out your own cancellation insurance and travel insurance. These policies can protect you in case of unexpected events, including illness, accidents, travel disruptions, or damage to the property or your personal belongings during your stay.

If you make the reservation more than 8 (eight) weeks in advance, then we only need to receive 35% of your total rental amount within 3 business days after you receive your Booking Confirmation. The remaining 65% of the rental amount can be paid until 8 (eight) weeks prior to the beginning of your stay.

If you make the reservation less than 8 (eight) weeks before the starting date of your stay, then we ask you to pay the entire amount at once at the moment of booking.

Once your payment has been processed by VillaSud, you will receive a confirmation by e-mail that your payment has been received.

For more information on booking and payment, please refer to our Terms and Conditions.

You can choose between two payment methods:

– Bank transfer, using the bank details provided on your invoice, or
– Online payment via our payment platform Mollie, which supports the following methods: iDEAL, Bancontact, Belfius, EPS, and KBC.

Please note: Payment by credit card or PayPal is not possible.

All bookings are processed in EUR by default and include VAT.

If you prefer to make a banktransfer in GBP or USD, you must indicate this explicitly during the booking process. In that case, your invoice will be issued in the selected currency.

Yes, if you prefer to pay in pound sterling (GBP) or US dollars (USD), this is possible — but only if you indicate this during the booking process. In that case, we will issue your invoice in the selected currency, and you can transfer the payment to one of our foreign currency accounts (see details below).

Important: Our invoices are issued in EUR by default. If you choose to receive your invoice in EUR, you must also pay in EUR. Payments in GBP or USD are not accepted unless the invoice is explicitly issued in that currency.

Please always mention your booking number: {{ booking.booking_nr }} when making the payment.

Bank details for payments in GBP:
Account holder: VillaSud BV
Bank name: Wise Payments Limited
Bank address: 56 Shoreditch High Street, London E1 6JJ, United Kingdom
IBAN: GB98 TRWI 2314 7032 8055 83
Account number: 32805583
Sort code: 23-14-70
SWIFT/BIC: TRWIGB2LXXX

Bank details for payments in USD:
Account holder: VillaSud BV
Bank name: Community Federal Savings Bank
Bank address: 89-16 Jamaica Ave, Woodhaven NY 11421, United States
Account number: 8310562313
ACH/Wire routing number: 026073150
SWIFT/BIC: CMFGUS33

Please note: Any fees charged by your bank for international transfers are at your own expense. If underpaid due to transfer fees, the difference may be deducted from your security deposit.

Who is allowed to make the payment?

In line with anti-money laundering legislation (AML), we can only accept payment from a bank account in the name of the main renter listed in the booking.
For this reservation, that is: {{ booking.salutation }} {{ booking.initials }} {{ booking.last_name }}.

Would you prefer to pay from a business account? Please let us know — we can provide you with an adjusted invoice on request.

Please note: Payment by credit card or PayPal is not possible.

To help ensure that every stay meets the high standards expected by both guests and homeowners, a security deposit is required for each villa. This deposit serves as a safeguard for the owner against potential damage, excessive cleaning, or other unforeseen costs during your stay.

The exact amount of the deposit varies per villa and will be clearly stated in your Booking Confirmation.

In most cases, the deposit is collected by VillaSud on behalf of the owner together with your final payment. After your stay, the owner will review the property and inform VillaSud whether the deposit can be refunded in full. Provided no damage or additional charges have occurred, your deposit will be returned to your bank account.

Refunds are made only with the owner’s approval. According to our terms, the owner has 14 days after your departure to report any issues. If no concerns are raised, VillaSud is authorised to refund the deposit within this same period.

Please make sure to report any damage or breakage to the owner or property manager before you leave, and always inform them in case your departure time changes. A check-out in the presence of the owner or property manager is expected whenever possible.

If the owner does not grant permission for the refund, we will inform you immediately. In such cases, any questions about deductions from the deposit must be addressed directly to the owner or local manager.

For most villas, VillaSud collects the security deposit on behalf of the villa owner. The deposit amount is clearly listed on your Booking Confirmation and will be added to your invoice. It is paid together with your final payment before the start of your holiday.

After your stay, and with the owner’s approval, the deposit will be refunded to your bank account. You’ll receive a request from us to confirm your bank details, and the refund will be processed within 2–3 weeks after your departure.

If the owner reports any damage or additional costs, we will inform you before settling the deposit.

During the booking process, you’ll see the All-in price, calculated for your travel party. This price includes everything you need for a carefree stay in your chosen villa — based on the number of guests you’ve entered.

The All-in price includes (among others):
– A clean villa upon arrival
– Beds made on arrival
– Luxury towel set and kitchen linen
– Water and electricity (normal use)
– Weekend check-in service
– VillaSud service fees
– SGR consumer protection contribution
– Coverage under ANVR Traveller Terms & Conditions

Optional extras
Some villas offer additional services, such as pool heating, a baby bed, or an extra cleaning and/or linen change during your stay. You’ll find exactly what’s available under the description of each villa. Any optional extras you choose will be clearly shown in your quote and Booking Confirmation.

Please note:
Not all villas offer mid-stay cleaning and/or linen changes. This is because such services can have tax implications for the owner. We ask for your understanding — otherwise, your rental price would need to be increased to cover the VAT that would be owed.

From time to time, VillaSud offers special discounts. These may apply to longer stays (such as bookings of more than two weeks) or to last-minute reservations. Discounts are not fixed and can vary depending on the villa, the travel period, and availability.

Occasionally, villa owners take part in our Summer Sale, offering attractive last-minute deals for the final available weeks of the high season. However, please note that our villas are often booked well in advance — especially during the summer months — so availability can be limited.

In most cases, the minimum rental period is 7 nights. This is especially true during the high season, when villas are rented by the week — usually from Saturday to Saturday. This allows owners to keep availability consistent, as shorter stays often leave unbookable gaps in the calendar.

During the off-season, many villas are more flexible. It’s often possible to book a stay longer than a week (e.g. 10 or 12 nights), with the price calculated pro rata based on the weekly rate.

If you have specific dates in mind, feel free to contact us. We’ll be happy to check what’s possible for your chosen villa.

You can submit a reservation request for the villa of your choice on our website, or directly to one of our travel counsellors by phone (+44 33 03900471) or e-mail (info@villasud.nl).

If you’re short on time, you can fill a super short webform to let us know what you’re looking for, and we’ll be happy to suggest you a few villas tailored to you needs.

When we receive your reservation request, we’ll immediately get in touch with the villa owner to confirm the booking. Once that’s done, you’ll receive by e-mail a Booking Confirmation, which also serves as invoice. This concludes the rental agreement. 

Before booking any villa, please make sure to read our Terms and Conditions.

If you made the reservation more than 1 (one) month before the starting date of your stay, then you can modify it by e-mail within 2 (two) business days after booking.

If you made the reservation 1 (one) month or less prior to the starting date of your stay, then you cannot modify the booking anymore.

The Booking Confirmation that you receive by e-mail explicitly states the number of guests, and this number cannot be changed without consulting the villa owner. However, if the new number doesn’t exceed the maximum allowance of the property, it’s usually not a problem. If you’d like to add more people to your party, please let us know about it as soon as possible.

Please note that you can only bring pets if it was explicitly requested before booking, and allowed by the owner.

For more information on booking and payment, please refer to our Terms and Conditions.

If you made the reservation more than 1 (one) month before the starting date of your stay, then you can cancel it by e-mail within 2 (two) business days after receiving your Booking Confirmation. After this delay, the booking is considered final.

If you choose to cancel your booking 8 (eight) weeks or less before the starting date of your stay, please be aware that we won’t be able to refund either the rental amount or the security deposit (if it was charged).

If you decide to shorten your stay, you will still have to pay the full rental amount.

Cancellations must take place during business hours (9:00 — 17:30 CET). A cancellation request submitted after business hours is reported to the next business day (Monday — Friday).

If you made the reservation 1 (one) month or less prior to the starting date of your stay, then the Booking Confirmation is binding, and you cannot cancel the booking anymore.

We strongly advise all our customers to take a cancellation insurance. This will cover you if you need to change your travel dates, cancel your holiday or return home earlier than planned.

Once we received your final payment, about 2 (two) weeks before the starting date of your stay at the villa, we’ll e-mail you the Travel Details. This document contains the exact address of the villa (which we don’t publicize elsewhere for security reasons), as well as the contact details of the local caretaker and the information about how to get your key.

That would be a caretaker (property manager) who lives on the property or very close by.

Most caretakers and villa owners speak English. Only a few of them speak just French — but from our guests’ experience, it has never been a problem to understand each other.

In any case, you can always call us if there is an unexpected issue.

The arrival time for all of our villas is between 16:00 and 19:00. We kindly ask you to get in touch with the caretaker at least 2 hours in advance, to let them know when you plan to arrive (e.g. if there are traffic jams).

You’ll be greeted by the caretaker of the villa. If they cannot welcome you in person when you arrive, they’ll inform you ahead of time where you can find the key.

Most caretakers and villa owners speak English (only a few of them speak only French — but from our guests’ experience, it has never been a problem to understand each other). In any case, our team is also available if you need our help.

If there is an issue at the villa, it’s best to take it up right away (within 24 hours) with the local caretaker or owner. They’ll do their best to solve it as soon as possible.

If you’re not happy with how your complaint has been addressed, then please contact VillaSud. We’ll check with the caretaker or the villa owner and find a solution together.

If you’re not satisfied with our response, you can file a formal complaint within 2 (two) weeks of the final day of the rental period. It should be submitted to VillaSud in writing and addressed to the villa owner. Please include any relevant information and evidence (witness statements and/or photos).

If you have a complaint about the VillaSud service, please give us a call or send us an e-mail. We’ll get back to you within 14 (fourteen) business days. If we cannot give you a substantive response within this delay, we’ll send you a confirmation that we received your request, and let you know when you can expect a reply.

If you’re not satisfied with the handling of your complaint, you can take it to the independent Dutch Consumers organization Dispute Thuiswinkel, PO Box 90600, 2509 LP The Hague. You can also submit your complaint to the Disputes Commission through the European ODR platform. For more information see also the Terms and Conditions (Article 18).

All our villas are privately owned, and some owners may have concerns about guests hosting a party at the property. However, if you let us know ahead of time that you would like to organize a party during your stay, we’ll be happy to check with the villa owner if they’re fine with that.

During the high season, the change-over usually happens on Saturday or on Sunday. Off-season most villas are flexible.

Most of them do. You can use the “Air conditioning” filter when searching for villas on our website. For every particular villa, it is always specified in the description, under “Amenities”, whether air conditioning is available.

The final cleaning is always included as part of our Service Package. Interim cleaning can be arranged upon request.

The “pool season” is usually from May to mid-September at most properties, but please feel free to double-check with our travel counsellors for any particular villa.

Many of the private pools at our villas are heatable (sometimes at extra cost). You can use the “Heated pool” filter when searching for villas on our website. Pool specifications are always included in the description of the villa, under “Amenities”.

All our villas comply with French regulations on private pools. The French law requires that an in-ground swimming pool is protected at all times by one approved security devices: a fence, a reinforced pool cover, a drowning alarm, or a pool shelter. Moreover, you can use the filters “Pool cover” or “Fenced pool” when searching for villas on our website.