If you have questions about VillaSud or about renting a villa, you will find some answers here. Questions that are not listed below can always be asked to Team VillaSud. We are reachable by phone at +31 30 6910645 or send an email via our Contact page.
As a tenant, you have the option to cancel in writing, free of charge, no later than two working days after the booking, unless the stay in the accommodation is within one month of the booking. After that, you can no longer cancel free of charge.
VillaSud applies the following cancellation fees;
For cancellations eight weeks or more before the start of the stay: 35% of the invoiced rental amount and the amount of the invoiced 'Service Package' costs.
For cancellations within 8 weeks before the start of the stay period, 100% of the invoiced travel sum is due.
In case of early termination of the stay, the full rental amount remains due. A cancellation must take place during office hours. If canceled after office hours, the cancellation is considered to have been made on the next working day (Monday to Friday).
We advise all our renters to make sure to take out a Cancellation Insurance. This is to prevent you from facing high costs if you unexpectedly have to change your travel date or cancel the booking. Nowadays, many renters have their own Continuous Cancellation Insurance.
You can also take this out when booking with VillaSud. For this, we cooperate with one of the largest travel insurers, Europeesche Verzekeringen. Would you like to take out a Cancellation Insurance for your holiday? Please indicate this to VillaSud when booking. Did you forget? Then this can still be reported to us up to 7 days after your booking. For more information about these insurances, please visit Short-term All-risk Cancellation Insurance or Continuous Cancellation Insurance.
You want a carefree holiday in the villa of your choice. Makes sense. VillaSud ensures that you can do this. We take care of everything for you as a renter. The only thing you have to do is enjoy your holiday. And that's what your holiday is about, right?
The VillaSud service package is the sum of all our services for you - as a renter. To do this, we charge you an all-inclusive amount when booking, so you know exactly what your costs are. In your offer, you will see - in addition to the rental price of your villa - a total amount under "service package".
Click here for more information about the VillaSud service package.
VillaSud has been active since 1999 as an intermediary in the rental of luxury holiday villas on the Côte d'Azur and Provence. We work as a South France specialist together with (mostly) private landlords of holiday villas, with whom you ultimately enter into a rental agreement through our mediation. Good travel conditions and all guarantees and securities that belong to traveling and using the internet are important for you as a tenant. That is why we are affiliated with the ANVR, SGR, Calamiteitenfonds and Thuiswinkel.org.
We feel at home in South France. We have now grown into the most important player in the field of renting luxury holiday homes there. Also take a look at what our customers think of us at: Customers about VillaSud.
VillaSud BV (Chamber of Commerce no. 52931978) is affiliated with SGR. You can verify this via www.sgr.nl.
Within the limits of the SGR guarantee scheme, the trips published on this website are covered by the SGR guarantee. This SGR guarantee ensures that the consumer is assured that their prepaid travel money will be refunded if the counterparty is unable to fulfill the agreed service due to financial incapacity. Insofar as the agreement also includes transportation and the destination has already been reached, arrangements will be made for the return journey.
You can submit a reservation request to VillaSud via our website, phone, or email. After receiving your reservation request, VillaSud checks with the respective owner whether your request can be definitively confirmed to you. As soon as your booking can be definitively confirmed, you will receive a reservation confirmation from VillaSud by email, which also serves as an invoice. The rental agreement is then established. For more information, see the Terms and Conditions.
The Distance Selling Act, in particular the 14-day reflection period provided therein, does not apply to travel agreements concluded via the internet. This law makes an exception for the tourism sector due to the specific nature of the services provided. Therefore, our services are excluded from the right of withdrawal. To still offer our renters the necessary flexibility when booking, VillaSud gives you the option to cancel or change a booking in writing, free of charge, no later than two working days after the booking, unless the stay in the holiday accommodation falls within one month after the booking. Would you like to change or cancel the booking? Please use the model form for withdrawal from Thuiswinkel and send it to us by email. For more information, see the General Terms and Conditions.
After booking, you will receive the reservation confirmation, which also serves as your invoice, both by mail and by email. It states at what time you owe which payment(s) and includes the payment details of VillaSud. Invoicing is done exclusively in euros and includes VAT.
If your stay period is more than 8 weeks after the booking date, we ask you to make a deposit of 35% of the total rental price within 7 days after confirmation by VillaSud. The remaining 65% of the rental price must be paid by you no later than 8 weeks before the stay.
Once the payment has been processed by VillaSud, you will receive a confirmation (via email) that your payment has been received by us. For more information, see the General Terms and Conditions.
Payment is by bank transfer, based on our invoice. Payment by credit card or PayPal is not possible.
All owners of holiday homes, for which VillaSud acts as an intermediary, require that you as a tenant pay a security deposit. This serves as a guarantee for the owner against any damage or extra costs caused by tenants (e.g., cleaning costs, costs for breakage, damage, staying more than the allowed number of persons, serious noise disturbance, etc.). The amount of the security deposit is stated on the Booking Confirmation.
VillaSud has no control over this security deposit. For some holiday homes, a security deposit must be paid in cash upon arrival, which is refunded by the manager upon departure, minus any additional costs. In many cases, VillaSud collects the security deposit on behalf of the owner with the final payment of the tenant's invoice. After the rental period, this security deposit can be refunded with the owner's consent. This consent is provided to VillaSud by the owner no later than fourteen days after the rental period. Tenants must provide VillaSud with the required details of their bank account after the rental period ends. Upon receipt, VillaSud will usually refund the security deposit to the tenant's specified account within 2 to 3 weeks.
After VillaSud has received the initial and final payment, you will receive the travel documents by email about 2 weeks before departure, including the address of the villa, the method of reception, and the contact details of the local contact person.
For all holiday homes that you book through VillaSud, you are welcome from 4 PM to 7 PM on the day of arrival. We kindly ask you to always contact the manager or owner at least 2 hours in advance to inform them of your estimated arrival time, especially if you arrive later, for example due to traffic jams. This way, the manager or owner can be present on time to receive you on site. If it is not possible to receive you personally on site due to busy schedules, the manager or owner will ensure that you know in time how to access the holiday home you rented. Most managers and owners speak Dutch and/or English. Experience shows that even with managers/owners who only speak French, there are never any problems with the reception. And if you have any difficulties? You can always call the VillaSud Team.
Do you have a complaint about the rented holiday accommodation? Then the manager/owner on site is your first point of contact. Always report your complaint during your stay, within 24 hours of its occurrence, directly to the manager/owner so that he/she can resolve your complaint as soon as possible. If the complaint is not satisfactorily addressed, you as a tenant can contact the VillaSudTeam, so that a possible solution can be found in consultation with the owner/manager. If this also fails, you can submit the complaint in writing to VillaSud no later than 2 weeks after the end of the rental period, stating all relevant details and accompanied by evidence in the form of witness statements and/or photos.
Do you have a complaint about the service of VillaSud itself? Then contact us by phone or email. In principle, as a tenant, you will receive a response to your complaint within 14 days. If it is not possible to send a substantive answer within 14 days, the tenant will receive an acknowledgment of receipt from VillaSud stating the period within which the tenant can expect a substantive response.
Are you not satisfied with the handling of a complaint? Then you can - no later than 12 months after the date of submission of your complaint - submit it to the Travel Disputes Committee, P.O. Box 90600, 2509 LP The Hague. The Committee only handles complaints from natural persons. You can also submit your complaint to the Disputes Committee via the European ODR Platform. For more information, see also the General Terms and Conditions.
As a tenant, you have the option to make changes in writing, free of charge, no later than two working days after the booking, unless the stay in the accommodation is within one month after the booking. After that, you can no longer adjust the booking period or change the booked accommodation free of charge.
All (co)travelers provided during booking are explicitly listed in your Booking Confirmation. Without the owner's permission, the travel group may not be changed. Do you still want to change your travel companions after booking? Please let us know by email. If the total number of persons does not exceed the maximum number allowed for this villa, this is usually not a problem. And the manager/owner will then be well prepared for your arrival. Bringing pets is only allowed if explicit permission has been granted by the owner at the time of booking. For more information, see the General Terms and Conditions.